Return & Exchange Policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your clothing purchase for any reason, you may return it within 7 business days of receiving your order for an online store credit only.
Condition of Item(s)
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Items must be free of any stains, odors, or damages.
Return Process
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To initiate a return, please contact our customer service team to obtain a return authorization (RA) number.
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Clearly write the RA number on the outside of the package.
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Ship the item(s) back to us using a trackable shipping method at your expense.
Refunds
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We do not offer Refunds; you will receive an online store credit for the item(s) if returned during our return policy period previously listed.
Exchanges
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If you would like to exchange an item for a different size, color, or style, please indicate this in your return request.
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Exchanges are subject to availability. If the desired item(s) are unavailable, an online credit will be issued instead.
Final Sale Items
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Final sale items, including clearance items, are not eligible for return, refunds or exchange.
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All pieces shipped from us are never worn, defective or damaged.
Gift Returns
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If you received an item as a gift and need to exchange it, please contact our customer service team for assistance at info@saisankoh.com.
International Returns & Exchanges
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International orders are subject to the same return and exchange policy.
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Customer(s) are responsible for any additional shipping costs, customs fees, or taxes incurred.
By making a purchase, you agree to abide by our return and exchange policy. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
