Cookies
This Privacy and Cookie Policy explains how Sai Sankoh (“we,” “us,” “our”) collects, uses, and protects personal information when you visit saisankoh.com (“the Site”) or make a purchase. By using the Site, you agree to the practices described here.
We are committed to handling your personal data with care, transparency, and respect. We do not sell your personal information to third parties.
When you visit the Site, create an account, or place an order, we may collect the following categories of information:
Identity & Contact Data — your name, email address, phone number, billing and shipping address.
Transaction Data — details of purchases you make, including product selections, order history, and payment method type (we do not store full card numbers).
Technical Data — your IP address, browser type, device type, operating system, and pages visited, collected automatically when you browse the Site.
Marketing & Communications Data — your preferences for receiving email and SMS communications from us, and your responses to those communications.
User-Generated Content — photos, reviews, and other content you submit through Loox or directly to us.
We use your personal data only for the purposes for which it was collected, including:
Processing and fulfilling your orders, including sending order confirmations, shipping updates, and delivery notifications.
Managing your customer account and providing customer support.
Sending you marketing emails and SMS messages where you have opted in. You may unsubscribe at any time using the link in any email or by replying STOP to any SMS.
Personalizing your shopping experience and recommending products based on your purchase history and browsing behavior.
Improving the Site through analytics, A/B testing, and performance monitoring.
Complying with legal obligations and resolving disputes.
We work with trusted third party platforms to operate the Site and deliver our services. These partners may receive limited personal data necessary to perform their functions:
Shopify — our ecommerce platform, which processes orders, stores customer data, and manages payments. Shopify is PCI-DSS compliant. See Shopify’s privacy policy at shopify.com/legal/privacy.
Klaviyo — our email and SMS marketing platform. When you subscribe to our list or make a purchase, your name, email, and purchase history are shared with Klaviyo to power our communications. You can opt out at any time. See Klaviyo’s privacy policy at klaviyo.com/legal/privacy.
Loox — our review platform. When you submit a review or photo, your name, email, and review content are processed by Loox. See Loox’s privacy policy at loox.app/privacy.
Meta (Facebook & Instagram) — we use Meta Pixel to track conversions and serve targeted advertising. This may result in your browsing behavior being shared with Meta. You can opt out of Meta’s ad tracking via your Facebook account settings.
Google Analytics — we use Google Analytics to understand how visitors use the Site. This data is aggregated and anonymized. See Google’s privacy policy at policies.google.com/privacy.
We do not authorize any third party to use your personal data for their own marketing purposes.
By providing your email address or phone number at checkout or via a signup form, you consent to receive marketing communications from Sai Sankoh. These may include new arrivals, promotions, styling content, and exclusive offers.
You may withdraw consent at any time by clicking “Unsubscribe” in any email or replying STOP to any text message. Opting out of marketing does not affect transactional communications related to your orders.
We use Klaviyo to manage all email and SMS communications. Message and data rates may apply for SMS. Message frequency varies.
The Site uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze traffic. Cookies are small text files stored on your device when you visit the Site.
Strictly Necessary Cookies — required for the Site to function. These include session cookies that keep your cart active and authentication cookies that keep you logged in. These cannot be disabled.
Analytics Cookies — used to understand how visitors interact with the Site. We use Google Analytics for this purpose. Data collected is aggregated and does not personally identify you.
Marketing Cookies — used to deliver relevant advertising on Meta platforms and to measure ad performance. This includes the Meta Pixel, which tracks your activity on the Site after clicking one of our ads.
Functional Cookies — used to remember your preferences such as currency, size, and language settings.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Site. Where required by law, we will ask for your consent before placing non-essential cookies.
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
Right to Know — you may request a copy of the personal information we have collected about you in the past 12 months, including categories of data, sources, and how it has been used.
Right to Delete — you may request that we delete your personal information, subject to certain exceptions required by law or necessary to complete a transaction.
Right to Opt Out — we do not sell personal information. However, our use of advertising cookies (Meta Pixel, Google) may be considered a “sale” under CCPA. You may opt out by contacting us or adjusting your cookie preferences.
Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights.
To submit a CCPA request, email us at info@saisankoh.com with the subject line “CCPA Request.” We will respond within 45 days.
If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, correct, restrict, or erase your data, and the right to data portability.
Our legal bases for processing your data include: performance of a contract (fulfilling your order), legitimate interests (improving our services), consent (marketing communications), and legal obligation (tax and fraud compliance).
To exercise your GDPR rights, contact us at info@saisankoh.com. We will respond within 30 days.
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including providing customer service, complying with legal obligations, and resolving disputes.
Order and transaction data is typically retained for seven years for tax and accounting purposes. Marketing data is retained until you unsubscribe or request deletion. Account data is retained until you close your account.
We implement industry-standard security measures to protect your personal data, including SSL encryption, secure payment processing through Shopify, and restricted internal access to personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that affects your personal information.
The Site is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has provided us with personal data, we will delete it promptly.
The Site may contain links to third party websites, including social media platforms. We are not responsible for the privacy practices of any third party site. We encourage you to review the privacy policies of any site you visit.
We may update this Privacy and Cookie Policy at any time. When we make material changes, we will update the effective date at the top of this page. Continued use of the Site following any update constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy and Cookie Policy, wish to exercise your privacy rights, or have a concern about how we handle your data, please contact us:
Sai Sankoh — 4755 Algiers St, Suite 110, Dallas, TX 75207
Email: info@saisankoh.com
Phone: +1 571-926-5813
We reserve the right to refuse any order or deny service to any individual or entity at our sole discretion, without obligation to provide a reason. No order is considered accepted until payment has been successfully processed. We may modify or discontinue any aspect of the Site or its services at any time, subject to fulfilling obligations on confirmed orders.
You will receive an email confirming your order details. It is your responsibility to notify us promptly of any errors in that confirmation.
Please refer to our Returns and Exchanges Policy for full details.
We make every effort to represent our products accurately. However, we do not guarantee that descriptions, images, or pricing are entirely free of error. We reserve the right to correct inaccuracies at any time and to cancel any order placed at an incorrect price.
You retain ownership of any content you submit to the Site. By submitting content, you confirm that you hold the rights to it and that its use will not infringe upon the rights of any third party. You grant Sai Sankoh a worldwide, non-exclusive, irrevocable license to use submitted content for promotional, marketing, and business development purposes. You agree to hold Sai Sankoh harmless from any claims arising from your submitted content.
All content on the Site, including trademarks, photography, copy, design, and proprietary information, is the exclusive property of Sai Sankoh. No content may be reproduced, distributed, modified, or used in any form without our prior written consent. Violation of this policy may result in immediate removal from the Site without refund.
We collect and process personal data in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) where relevant. We do not sell your personal data to third parties. For full details on how your information is collected, stored, and used, please review our Privacy and Cookie Policy.
To the fullest extent permitted by law, Sai Sankoh shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or its services. This includes but is not limited to loss of revenue, data, or business opportunity, as well as damages resulting from system failures, unauthorized access, or third party conduct. Where liability cannot be excluded by law, our total liability shall not exceed the value of your most recent purchase, or $100 USD if no purchase has been made.
The Site may contain links to third party websites. We are not responsible for the content, accuracy, or policies of any third party site, and such links do not constitute an endorsement by Sai Sankoh. You access any third party resource entirely at your own risk.
You agree to indemnify and hold Sai Sankoh harmless from any claims, damages, costs, or expenses, including legal fees, arising from your breach of these Terms or your use of the Site. You agree to cooperate with our reasonable requests in connection with any such claim.
We may update these Terms at any time. Amendments take effect immediately upon publication to the Site. Continued use of the Site following any update constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the State of Texas. Any disputes arising from these Terms shall be resolved exclusively in Dallas County, Texas. The parties agree to pursue mediation in good faith before initiating any formal legal proceedings.
These Terms constitute the entire agreement between you and Sai Sankoh regarding your use of the Site. If any provision is found to be unenforceable, the remaining provisions shall continue in full effect. These Terms may not be assigned or transferred by you without our written consent.
All formal notices under these Terms should be directed to: 4755 Algiers St, Suite 110, Dallas, TX 75207.
