Every Sai Sankoh order is carefully prepared and shipped from our Dallas team.
Orders are processed and shipped within 24 to 48 business hours.
Saturday orders placed by 5 PM CT are typically packaged the same day. We are closed Sundays and US public holidays. Orders placed on Sunday or a public holiday begin processing the next business day.
All domestic orders ship via USPS Priority, FedEx, or UPS.
International orders ship via DHL Express. Customers in the UK may choose between USPS and DHL Express. All other international destinations require DHL Express.
Express options are available at checkout. Select the service that best suits your timeline.
Once a package has been dispatched with valid tracking, delivery timing and final delivery are handled by the carrier. Sai Sankoh is not responsible for carrier delays, missed delivery attempts, or misdeliveries after dispatch, but our team will always help you locate tracking information when possible.
Customs duties, import taxes, and any related fees are the sole responsibility of the recipient. Sai Sankoh does not collect or reimburse these charges.
Carrier delivery windows are estimates and are not guaranteed unless a guaranteed express service is selected and honored by the carrier.
During peak seasons, holidays, and sale periods, please allow additional time for processing and transit.
Once your order ships, a tracking number will be sent to your email. Orders can be tracked directly through the carrier's website.
Our team is here Monday to Friday and replies within one business day, often sooner. Messages sent on weekends or holidays are answered the next business day.
For our full returns and exchanges policy, please visit the dedicated page.
