Return & Exchange Policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your clothing purchase for any reason, you may return it within 7 business days of receiving your order for an online store credit only.
Condition of Item(s)
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Items must be free of any stains, odors, or damages.
Return Process
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To initiate a return, please contact our customer service team to obtain a return authorization (RA) number.
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Clearly write the RA number on the outside of the package.
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Ship the item(s) back to us using a trackable shipping method at your expense.
Refunds
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We do not offer Refunds; you will receive an online store credit for the item(s) if returned during our return policy period previously listed.
Exchanges
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If you would like to exchange an item for a different size, color, or style, please indicate this in your return request.
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Exchanges are subject to availability. If the desired item(s) are unavailable, an online credit will be issued instead.
Final Sale Items
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Final sale items, including clearance items, are not eligible for return, refunds or exchange.
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All pieces shipped from us are never worn, defective or damaged.
- Please note that due to the holiday season, additional shipping time may be required for all orders. We appreciate your patience and understanding.
Gift Returns
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If you received an item as a gift and need to exchange it, please contact our customer service team for assistance at info@saisankoh.com.
International Returns & Exchanges
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International orders are subject to the same return and exchange policy.
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Customer(s) are responsible for any additional shipping costs, customs fees, or taxes incurred.
By making a purchase, you agree to abide by our return and exchange policy. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance. Please note that due to the holiday season, additional shipping time may be required for all orders. We appreciate your patience and understanding.
