Frequently Asked Questions

Everything you want to know before your first kaftan. And a few things worth knowing before your fifth. We built this page so buying from Sai Sankoh feels easy and clear, the way it should. If your question is not here, call the showroom at 571-926-5813 and a real person will help you. No scripts, no runaround.

Sizing and Fit

What size do I order?

Our Goddess Kaftans come in one size, made to fit beyond a US size 24. That is the whole point. You do not measure, compare charts, or second-guess a number. You order the kaftan you love and it is made to fit you.

How does one size fit so many bodies?

The goddess kaftan is cut to move with you, not squeeze you. It skims where you want it to skim and flatters where you want to be flattered. Petite or curvy, size 4 or size 22, the same piece works and the same piece flatters. That is the freedom our customers fall for. Want the full story on the shape? Read What Is a Kaftan.

Will it be too long or too short?

The Goddess Kaftan is 58 inches long, from the top of the shoulder to the hem. To see where it lands on you, measure 58 inches down from the top of your shoulder. On a shorter frame it can touch the floor. Wear a heel, or belt it and let it blouse over the belt to lift the hem.

How wide is it?

62 inches across the chest and 76 inches around the hem. That room is why one size fits US 0-24 and beyond. See every measurement in our Size Guide.

Is the georgette see-through?

It is a little sheer, and how much depends on the print. Lighter prints show more. Wear nude undergarments, or wear it over your swimsuit. That is how it started. Want more coverage for dinner or a wedding? Call or text 571-926-5813 and we will tell you which prints and fabrics give the most.

Which pants size do I choose?

Our matching pants come in XS to XXL, sized by your waist (see the Size Guide). Or choose Drawstring: one size with an adjustable waist that fits up to a US size 24.

I am between sizes in everything else. Is this really going to work?

Yes. This is exactly who our goddess kaftans, one size and designed to fit beyond a US size 24, are built for. No sizing math, no guessing, no returns because the number was wrong. You pick the print, we handle the fit. Most women who have spent years fighting sizing say this is the first time getting dressed felt simple.

Will it flatter me if I am fuller on top or fuller on the bottom?

Yes. The cut is forgiving in all the right places and clings in none of the wrong ones. It gives you shape without demanding a specific shape from you. That is why one piece works whether you are a 6 or a 22.

Can I wear it if I am pregnant or postpartum?

Many of our customers do, and love it for exactly that reason. The shape moves with a changing body instead of fighting it. If you want reassurance on a specific piece, call the showroom and we will help you choose.

Shipping and Delivery

Do you offer free shipping?

Yes. U.S. standard shipping is free on every order over $500. Expedited services such as FedEx are charged at the rate selected at checkout. It is our way of making the pieces you love a little easier to say yes to.

How fast do you ship?

We ship within 24 to 48 hours from Dallas. Your kaftan is on its way to you fast, so it is in your hands well before the vacation, the birthday, or the trip you are packing for. No waiting weeks and hoping it makes it in time.

When will my order arrive?

We ship within 24 to 48 hours (business days) from Dallas. Most U.S. orders arrive 2 to 5 business days after that. You get a tracking number by email the moment it ships.

Do you ship internationally?

Yes. Shipping options and rates for your country show at checkout. Duties and import taxes are paid on delivery. Free shipping over $500 is for U.S. orders only.

I have a trip coming up fast. Can you help?

Call the showroom at 571-926-5813 and tell us your date. We ship within 24 to 48 hours from Dallas, and we will do everything we can to make sure your kaftan lands in your suitcase in time to get you noticed.

Returns and Exchanges

What is your return policy?

You have 30 days from delivery to return for online store credit. We do not give refunds. Pieces must be unworn, unwashed, with tags on. Start your return in our Returns Portal. Store credit never expires. Sale, final sale and gift-with-purchase items cannot be returned unless they arrive flawed. Full details are on our Return and Exchange Policy page.

Can I exchange for a different print?

Yes, within 30 days. Choose your exchange in the Returns Portal. If the print you want is gone, we give you store credit so you can choose again.

What if something is wrong with my order?

Call the showroom at 571-926-5813 or email info@saisankoh.com. We want you feeling beautiful and noticed in your kaftan, not stuck with a problem.

The Showroom

Can I see the pieces in person?

Yes, and you should. Colors are richer and the fit is more convincing when you see a kaftan in the room. Come to the Dallas showroom at 4755 Algiers Street #110, Dallas, TX 75207. We are open Monday, Wednesday, Friday and Saturday, 10am to 6pm. Try one on and you will understand why our customers keep coming back.

How do I book an appointment?

Every appointment is free. Choose the one that fits:

• Showroom visit - try on, see the prints in real color, get help choosing.
• Designer appointment with Sai - one hour with Sai herself.
• Order pickup - pick up an online order at the showroom.

Or call 571-926-5813. If your plans change, please use your cancel link so another guest can have the time.

Do I need an appointment, or can I walk in?

We recommend booking so we can give you the room and our full attention. If you want to check availability before you drive over, call 571-926-5813 and we will get you sorted.

What happens at a showroom visit?

You see the prints in real color, feel the pieces, and try on the ones you love. We help you find the kaftan that flatters you most and the one that will get you stopped at your next event. No pressure, just honest help.

Where are you located?

4755 Algiers Street #110, Dallas, TX 75207. More on visiting us is here: The Showroom.

Product and Prints

Are the prints really original?

Yes. Every print is original, and each one starts as original artwork before it ever becomes a kaftan. When someone stops you to ask where your outfit is from, it is because they have never seen it anywhere else. You will not walk into a room and meet your own dress on someone else.

Why do people notice these pieces so much?

Because the color and the print are made to be remembered. Our customers get stopped, photographed, and asked where they got it. That is what you are wearing. It is confidence you can put on. Start with the Goddess Kaftans or the Best Sellers.

What is a kaftan, and is it right for me?

A kaftan is the easiest beautiful thing you will ever put on. One piece, zero fuss, all eyes on you. It works on a beach, at a birthday dinner, at a wedding, and on a girls trip. Read What Is a Kaftan and What Is Resort Wear.

Where can I wear it?

Anywhere you want to be noticed. Vacation, resort, brunch, birthday, wedding guest, girls trip, or a regular day you feel like turning into an occasion. Need ideas? See our Destination Style Guides and Occasion Style Guides.

Which one should I start with?

If it is your first, start with a best seller. Our customers keep the Madagascar Goddess Kaftan in heavy rotation, and the Best Sellers collection is the fastest way to the pieces that get the most compliments.

What is it made of?

Our Goddess Kaftans come in georgette, silk viscose or silk crepe, depending on the print. Georgette is light and floaty. It was first made as a swimsuit cover-up. Women loved it so much that we added silk viscose and silk crepe to wear as a dress. Each product page lists the fabric options for that print.

How do I care for my kaftan?

We recommend dry cleaning. Georgette kaftans can also be gently hand washed. Silk: dry clean only. Read more in How to Care for a Kaftan.

The Brand

Who is Sai Sankoh?

Sai Sankoh is a Black-owned resort wear house based in Dallas, Texas, known for goddess kaftans in original prints, one size fitting beyond a US size 24. Read the About page.

Who started it, and why?

The story is personal and worth reading. Get it in the founder's own words on the Founder Story.

Who is this for?

For the woman who wants to be noticed and remembered. On vacation, at the birthday dinner, at the wedding, on the girls trip. If you want to be the one people ask about, you are in the right place.

What makes it different?

Original prints you will not see on anyone else. Goddess kaftans in one size, designed to fit beyond a US size 24, so it is made for you. And a room in Dallas where you can come feel it for yourself. Add it up and you get pieces that make you unforgettable, not just dressed.

Do you make anything besides kaftans?

Yes. Along with the goddess kaftans, we make scarves in the same original prints. See the Scarves collection, or browse New Arrivals for the latest.

Is Sai Sankoh Black-owned?

Yes. Sai Sankoh is a proudly Black-owned resort wear house based in Dallas, Texas. You are supporting an independent house every time you buy.

Ready to be the one they remember? Shop the Best Sellers.

Free U.S. standard shipping on orders over $500. Ships within 24 to 48 hours from Dallas.